{"id":70454,"date":"2026-04-24T15:01:06","date_gmt":"2026-04-24T12:01:06","guid":{"rendered":"https:\/\/dtechcloud.com\/projects\/d-smart-cagri-merkezi-asistani\/"},"modified":"2026-09-24T23:48:17","modified_gmt":"2026-09-24T20:48:17","slug":"d-smart-cagri-merkezi-asistani","status":"publish","type":"projects","link":"https:\/\/dtechcloud.com\/tr\/projects\/d-smart-cagri-merkezi-asistani\/","title":{"rendered":"D-SMART \u00c7A\u011eRI MERKEZ\u0130 AS\u0130STANI"},"content":{"rendered":"\t\t
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1. Ad\u0131m<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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Zorluk<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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<\/section>

D-SMART \u00e7a\u011fr\u0131 merkezi<\/strong>, her g\u00fcn abonelik bilgisi sorgular\u0131, fatura itirazlar\u0131, kanal paketi de\u011fi\u015fiklikleri ve teknik ar\u0131za bildirimleri gibi \u00e7ok say\u0131da tekrarlayan m\u00fc\u015fteri talebiyle kar\u015f\u0131 kar\u015f\u0131yayd\u0131. Bu tekrar eden i\u015f y\u00fck\u00fc temsilci kapasitesini t\u00fcketiyor, ortalama bekleme s\u00fcrelerini art\u0131r\u0131yor, m\u00fc\u015fteri memnuniyetini olumsuz etkiliyor ve operasyonel maliyetleri y\u00fckseltiyordu. Sonu\u00e7 olarak m\u00fc\u015fteriler, basit i\u015flemler i\u00e7in bile uzun s\u00fcre beklemek zorunda kal\u0131yordu. <\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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2. Ad\u0131m<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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\u00c7\u00f6z\u00fcm<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Teknolojik Yakla\u015f\u0131m
<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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Microsoft Ekosistemine G\u00f6m\u00fcl\u00fc<\/strong><\/p>

Yapay zek\u00e2 destekli \u00e7a\u011fr\u0131 merkezi asistan\u0131; Azure Communication Services, Dynamics 365 Customer Service ve Microsoft Foundry Agents gibi Microsoft teknolojilerinden yararlan\u0131larak D-SMART’\u0131n mevcut m\u00fc\u015fteri temas noktalar\u0131na (web, mobil uygulama ve sesli \u00e7a\u011fr\u0131 merkezi kanallar\u0131) sorunsuz bi\u00e7imde entegre edildi. Bu yakla\u015f\u0131m yeni uygulama ya da davran\u0131\u015f de\u011fi\u015fikli\u011fi gerektirmeyerek h\u0131zl\u0131 benimseme ve an\u0131nda m\u00fc\u015fteri eri\u015fimi sa\u011flad\u0131. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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  • \r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\tDynamics 365 Customer Service\u200b\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t
  • \r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\tAzure Communication Service\u200b\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t
  • \r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\tMicrosoft Foundry\u200b\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Ba\u011flam Duyarl\u0131 M\u00fc\u015fteri Etkile\u015fim Motoru<\/strong><\/p>

    Azure OpenAI ve Azure AI Language hizmetleri \u00fczerine kurulu asistan, geli\u015fmi\u015f do\u011fal dil i\u015fleme sayesinde m\u00fc\u015fteri niyetini ger\u00e7ek zamanl\u0131 olarak anlar. Basit anahtar kelime tespitinin \u00f6tesine ge\u00e7erek abone verileri, paket detaylar\u0131 ve ge\u00e7mi\u015f etkile\u015fimler gibi ba\u011flamsal sinyalleri de kullan\u0131r; b\u00f6ylece t\u00fcm hizmet senaryolar\u0131nda son derece ki\u015fiselle\u015ftirilmi\u015f ve do\u011fru yan\u0131tlar sunar. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    • \r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\tPar\u00e7alama, g\u00f6mme (embedding), semantik indeksleme\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t
    • \r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\tGPT Modeli\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t
    • \r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\tAzure AI Language Hizmetleri\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      Ger\u00e7ek Zamanl\u0131 CRM Entegrasyonu ve Ak\u0131ll\u0131 Temsilci Devri<\/strong><\/p>

      Dynamics 365 ve faturalama sistemleriyle entegrasyon sayesinde asistan, canl\u0131 m\u00fc\u015fteri verilerine an\u0131nda eri\u015ferek abonelik, faturalama ve teknik sorunlara ili\u015fkin h\u0131zl\u0131 sorgulama imk\u00e2n\u0131 sunar.<\/p>

      Karma\u015f\u0131k durumlarda talepler, t\u00fcm ba\u011flam ve ge\u00e7mi\u015fiyle birlikte insan temsilcilere sorunsuz bi\u00e7imde aktar\u0131l\u0131r; b\u00f6ylece i\u015flem s\u00fcresi k\u0131sal\u0131r ve \u00e7\u00f6z\u00fcm kalitesi artar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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      • \r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\tMicrosoft Foundry\u200b\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t
      • \r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\tDynamics 365 Customer Service\u200b\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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        G\u00f6r\u00fcn\u00fcrl\u00fck ve \u0130\u00e7g\u00f6r\u00fclerle U\u00e7tan Uca Hizmet Otomasyonu<\/strong><\/p>

        M\u00fc\u015fteriler; abonelik y\u00f6netimi, fatura sorgulama, teknik ar\u0131za bildirimi ve hizmet de\u011fi\u015fiklikleri gibi temel i\u015flemleri do\u011frudan konu\u015fma tabanl\u0131 aray\u00fczler \u00fczerinden tamamlayabiliyor. Power Automate, arka plan i\u015f ak\u0131\u015flar\u0131n\u0131 sadele\u015ftirerek manuel eforu azalt\u0131yor ve hizmet teslimat\u0131n\u0131 h\u0131zland\u0131r\u0131yor. <\/p>

        T\u00fcm etkile\u015fimler Microsoft Fabric ve Power BI \u00fczerinden kaydedilip analiz ediliyor; b\u00f6ylece tam denetlenebilirlik ile talep e\u011filimleri, \u00e7\u00f6z\u00fcm s\u00fcreleri ve operasyonel verimlilik hakk\u0131nda ger\u00e7ek zamanl\u0131 i\u00e7g\u00f6r\u00fcler sa\u011flanarak veriye dayal\u0131 optimizasyon m\u00fcmk\u00fcn k\u0131l\u0131n\u0131yor.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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        • \r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\tPower Automate\u200b\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t\t\t
        • \r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t\tMicrosoft Fabric ve Power BI Ak\u0131\u015f \u0130\u00e7g\u00f6r\u00fcleri\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t<\/li>\r\n\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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          \n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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          3. Ad\u0131m<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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          Sonu\u00e7<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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          Operasyonel verimlilik kazan\u0131mlar\u0131:<\/strong><\/p>

          Temsilcilere y\u00f6nlendirilen tekrarlayan \u00e7a\u011fr\u0131lar \u00f6nemli \u00f6l\u00e7\u00fcde azald\u0131; temsilci kapasitesi karma\u015f\u0131k ve y\u00fcksek de\u011ferli m\u00fc\u015fteri etkile\u015fimlerine y\u00f6nlendirildi.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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          K\u0131salan bekleme s\u00fcreleri:<\/strong><\/p>

          Rutin talepler saniyeler i\u00e7inde \u00e7\u00f6z\u00fcl\u00fcyor; ortalama bekleme ve i\u015flem s\u00fcrelerinde belirgin bir d\u00fc\u015f\u00fc\u015f sa\u011fland\u0131 ve m\u00fc\u015fteri memnuniyeti puanlar\u0131 y\u00fckseldi.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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          7\/24 kesintisiz hizmet:<\/strong><\/p>

          M\u00fc\u015fteriler, mesai saatlerinden ba\u011f\u0131ms\u0131z olarak i\u015flemlerini self-servis kanallar \u00fczerinden istedikleri zaman tamamlayabiliyor; hizmet s\u00fcreklili\u011fi g\u00fcvence alt\u0131na al\u0131nd\u0131.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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          Tam izlenebilirlik ve raporlama:<\/strong><\/p>

          T\u00fcm m\u00fc\u015fteri etkile\u015fimleri kay\u0131t alt\u0131na al\u0131n\u0131yor; \u00e7a\u011fr\u0131 merkezi y\u00f6netimi talep e\u011filimlerini, \u00e7\u00f6z\u00fcm oranlar\u0131n\u0131 ve operasyonel performans\u0131 ger\u00e7ek zamanl\u0131 olarak izleyebiliyor.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          \u201cBu d\u00f6n\u00fc\u015f\u00fcm yaln\u0131zca bir operasyonel verimlilik giri\u015fimi de\u011fil; D-SMART'\u0131n m\u00fc\u015fteri deneyimi standartlar\u0131n\u0131 yeniden tan\u0131mlayan stratejik bir ad\u0131m. Temsilcilerimiz art\u0131k ger\u00e7ekten fark yaratan g\u00f6r\u00fc\u015fmelere odaklan\u0131yor.\u201d<\/div>\n\t\t\t\n\t\t\t\t\t\t
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          D-SMART \u00c7a\u011fr\u0131 Merkezi Operasyonlar\u0131 Direkt\u00f6r\u00fc<\/span><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          D-SMART \u00e7a\u011fr\u0131 merkezi operasyonlar\u0131 i\u00e7in bir yapay zek\u00e2 asistan\u0131 birka\u00e7 hafta i\u00e7inde devreye al\u0131nd\u0131. Kampanyalardan ve abonelik s\u00fcre\u00e7lerinden teknik deste\u011fe, faturalama ve paket detaylar\u0131na kadar m\u00fc\u015fteri yolculu\u011funun tamam\u0131n\u0131 anlayabilen asistan; hem m\u00fc\u015fteri temsilcilerinin hem de m\u00fc\u015fterilerin do\u011fal dil sorgular\u0131yla bilgiye h\u0131zla eri\u015fmesini sa\u011fl\u0131yor.<\/p>\n","protected":false},"featured_media":70455,"template":"","meta":{"_acf_changed":false},"project_category":[148],"project_tag":[149],"class_list":["post-70454","projects","type-projects","status-publish","has-post-thumbnail","hentry","project_category-danismanlik","project_tag-pazarlama-stratejisi"],"acf":[],"yoast_head":"\nD-Smart \u00c7a\u011fr\u0131 Merkezi Yapay Zek\u00e2 Asistan\u0131 | D Tech Cloud<\/title>\n<meta name=\"description\" content=\"D-Smart \u00e7a\u011fr\u0131 merkezi operasyonlar\u0131 i\u00e7in geli\u015ftirilen yapay zek\u00e2 asistan\u0131: m\u00fc\u015fteri hizmetleri s\u00fcre\u00e7lerinde h\u0131z, do\u011fruluk 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